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长岛Plainview招tech support/customer service

💸 时薪：面议

⛛ 工作地点：长岛

🍻 分类：销售助理文员

🕛 发表时间：04/05/23

🕒 上次编辑：04/05/23

🕕 最后更新：04/05/23

About this role:
As a Technical Support
you play a vital role in the branch's daily operation. We are seeking a responsible
patient
and energetic technical problem solver. Must be capable of working on-site each day.

ESSENTIAL JOB FUNCTIONS:
Assist customers with technical or product issues in a friendly and enthusiastic manner
Assist customers with system setup and product configuration via phone or remote system
Ensure that long term customer relationships are protected by providing value added services
Guide customers through troubleshooting process and provide a solution for product problem
Refer customer concerns about billing practices and charges for services rendered to the appropriate department for investigation and resolution
Maintain professional and technical knowledge by attending manufacturer training
conferences
etc.
as assigned by the supervisor
Test and troubleshoot returned products
provide solutions for the sales team or clients
report product issues to the manufacturer
Assist with performing a variety of tests to determine whether product functions as specified
determine the cause of product failure
analyze test results
Record customer support cases and maintain records
reports and suggestions for better operation and product improvement.
Support sales team in a timely manner
provide updated information to Sales
Maintain network and phone service stability
solve any technical issues that might disrupt business operations
Disclose and update the Project Manager of any new notes
details
or situations regarding a registered Project when a customer asks.
Review material and equipment lists for installation and service repairs. Document and report any material discrepancies as required
Responsible and accountable for all parts
materials
equipment
tools
and supplies that are released to technician’s custody.
Maintain accurate inventory records for all items
Responsible for completing all assigned tasks within the specified cost budget and schedule
personally responsible for the quality of work performed
Assist with the completion of all in-house assembly/test/checkout tasks
as required
Assist with solving technical challenges as they ariseHelp to resolve potential problems before they can have a negative impact on the customer and the company
Seek guidance and direction as necessary for the performance of duties

QUALIFICATIONS AND SKILLS
* Experience in troubleshooting and installing CCTV systems is preferred
* Knowledge of wired and wireless networking
including access points
managed switches
and enterprise-grade routers is preferred
* Good communication and customer service
bilingual (Mandain Chinese and English) is preferred.
* Good time management and multi tasking skills

待遇：$20-$25/hr
福利：带薪休假
带薪假日
health insurance
401K
地址: 50 Commercial St.
Plainview
NY 11803
工作时间：周一至周五
830a - 530p
公司名称 ENS Security
公司网址 enssecurity.com

请联系516-828-8213或发简历至carmen.l@enssecurity.com

联系时请说是在纽约工作网上看到的😎